Returns & Refunds Policy

Last Updated: August 11, 2026

At 5th & Fox, we want you to be completely satisfied with your purchase. If there is an issue with your order or you need to return an eligible product, our support team is here to help.

Our store currently offers free shipping across India. 

Return Eligibility

You may request a return within 7 days of receiving your order, provided the product meets the following conditions:

  • The product must be unused and unworn.
  • The product must not have been washed, altered, or damaged.
  • All original tags and packaging must be intact.
  • The product must be returned in its original condition.
  • The return request must be submitted within the applicable return period.

Products that do not meet these conditions may not be eligible for return.

How to Request a Return

To request a return, contact us within 7 days of delivery.

Please provide:

  • Your order number
  • Full name
  • Registered mobile number
  • Reason for the return
  • Clear photographs/videos of the product, if requested

Our team will review your request and provide the next steps.

Email: team5thandfox@gmail.com
Phone / WhatsApp: +91 8958374658

Damaged or Incorrect Product

If you receive a product that is:

  • Damaged
  • Defective
  • Incorrect
  • Different from the product you ordered

please contact us as soon as possible after delivery.

Please keep the original packaging and provide clear photographs or videos showing the issue. This helps our team verify and process your request.

Non-Returnable Conditions

A return may not be accepted if:

  • The product has been worn or washed.
  • The product has been altered or damaged after delivery.
  • Original tags have been removed.
  • The product is returned without required packaging.
  • The return request is submitted after the return period.
  • The product has been damaged due to improper use or care.

Refund Process

Once your returned product is received, our team will inspect it to determine whether it meets the return conditions.

If your return is approved, the applicable refund will be initiated.

For prepaid orders, refunds will generally be processed through the applicable payment method.

The time taken for the refund to appear in your bank account may depend on your bank or payment provider.

Return Shipping

For products that are damaged, defective, or incorrectly delivered, please contact our support team before sending anything back. We will provide the appropriate instructions.

For customer-initiated returns due to reasons such as change of mind or incorrect size selection, applicable return shipping charges may apply.

Size & Fit

Please carefully check the available size chart before placing your order.

If you receive the correct size that you ordered but would like a different size, the request will be handled according to our current exchange/return availability and product stock.

Exchanges

If an exchange is available for your product, the replacement will be subject to:

  • Product availability
  • Return eligibility
  • Applicable size/variant availability
  • Our exchange process

If the requested size or variant is unavailable, an alternative resolution may be offered where applicable.

Contact Us

For returns, refunds, or exchange-related questions:

5th & Fox
📧 Email: team5thandfox@gmail.com
📞 Phone / WhatsApp: +91 8958374658
🕒 Support Hours: Monday – Saturday | 10:00 AM – 6:00 PM IST

Our support team typically responds within 24 hours on working days.