Shipping & Delivery Policy

Last Updated: August 11, 2026

At 5th & Fox, we want your order to reach you safely and on time. This Shipping & Delivery Policy explains how we process and deliver orders placed through our website.

Order Processing

Once your order is successfully placed, we begin processing it for dispatch.

Our support and order-processing hours are:

Monday – Saturday | 10:00 AM – 6:00 PM IST

Orders placed on Sundays or public holidays may be processed on the next working day.

You will receive order-related updates through the contact information provided during checkout.

Shipping Charges

Free shipping is available across India.

Delivery Time

Orders are generally delivered within 3–7 business days after dispatch.

Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, and other circumstances beyond our control.

Remote and difficult-to-service locations may require additional delivery time.

Order Tracking

Once your order has been dispatched, you may receive a shipping confirmation and tracking details through the contact information provided during checkout.

You can use the tracking information to follow the progress of your shipment.

Delayed Deliveries

While we work with our logistics partners to deliver your order within the estimated timeframe, delays may occur due to:

  • Weather conditions
  • Public holidays
  • Courier service disruptions
  • Incorrect or incomplete shipping information
  • Remote delivery locations
  • High-volume sale periods
  • Unforeseen operational circumstances

If your order is significantly delayed, please contact our support team.

Incorrect Shipping Information

Please ensure that your name, phone number, email address, and complete shipping address are correct before placing your order.

5th & Fox is not responsible for delivery delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

Damaged or Incorrect Orders

If you receive a package that appears damaged or contains an incorrect or different product from what you ordered, please contact us as soon as possible.

Please keep the original packaging and provide clear photographs or videos of the package and product if requested by our support team.

We will review the issue and assist you according to our Returns & Refunds Policy.